divine's commitment to responsible gaming
divine believes that entertainment is only enjoyable when it stays within control. On this page you can learn how to set limits, recognise warning signs, and get support when needed.
Our commitment
Every service at divine is built on the belief that gaming is entertainment — not a source of income. We want every member to play with full awareness of their financial and personal limits.
Online casino and betting are inherently a form of risky entertainment. For some people, the habit of placing bets can gradually go out of control, which can cause problems for families, finances, and mental health. divine always wants you to play in a careful and responsible way.
Our Terms and Conditions clearly state that to open an account at divine and take part in any form of betting or casino game, a member must be at least 21 years of age. Protecting minors is one of our highest priorities.
If you feel your betting habit is reaching a harmful level, contact us through divine's 24/7 live chat support or by email. Our team is available to assist in both Bengali and English.
If you have any questions, visit our FAQ page, where answers to various questions about responsible gaming are provided.
Self-control tools
divine has put in place several protective measures for its members. Using these, you can set your own gaming limits.
Daily / Weekly Deposit Limit
Decide in advance the maximum amount you want to deposit each day or each week. Once this limit is reached, the account will automatically stop accepting further deposits.
Session Time Control
Protect yourself from playing for too long at a stretch. Setting a session time limit means divine will automatically alert you or log you out after a set amount of time.
Temporary Self-Exclusion
Close your account temporarily for a set period — one week, one month, or longer. During this time you will not be able to log in.
Permanent Account Closure
If you feel you need a long-term break, you can request permanent closure of your account through divine support.
View Transaction History
You can view your full history of deposits, withdrawals, and bets from your account. Review your activity regularly and make decisions as needed.
Get Direct Assistance
To activate any self-control tool or change a limit, speak to divine's 24/7 live chat in Bengali — you will get help quickly.
Requests to activate self-control tools take effect immediately. However, requests to increase a limit take a set waiting period to come into effect — this protects you from making impulsive decisions.
Warning signs of problem gambling
If any of the signs below appear in yourself or someone close to you, seek help before it goes further.
- Repeatedly increasing bets to try to recover lost money, known as "chasing losses".
- Hiding your betting activity from family or friends.
- Using money meant for food, rent, or other essential expenses to place bets.
- Feeling restless, getting headaches, or becoming irritable when unable to bet.
- Taking on debt or borrowing money to place bets.
- Neglecting work, studies, or family responsibilities to spend time betting.
- Repeatedly trying to stop betting but failing each time.
Healthy gaming habits
Responsible gaming does not just mean stopping — it means playing on your own terms, within your own budget, and with a clear head.
- Set a fixed budget before you play and do not go beyond it.
- Think of betting as entertainment, not as a source of income.
- Avoid placing bets when you are tired, under emotional stress, or under the influence of alcohol.
- Take regular breaks and spend time with family and friends.
- If you lose, take a break instead of placing more bets out of anger or frustration.
- Check once a week how much you have spent on your account.
- Use divine's self-control tools — they are there for your protection.
Ways to get support
You do not have to face a gambling problem alone. Asking for help is not a sign of weakness — it takes courage. The options below may be useful to you.
divine Live Chat
At any time of day — 24 hours a day, 7 days a week — speak to divine's live chat in Bengali. You will get quick help with self-exclusion, setting limits, or closing your account.
Email Support
If you prefer to communicate in writing, contact divine's support email. You will receive a response in both Bengali and English.
[email protected]Family and Professional Counselling
Let a trusted family member know — their support is invaluable. You can also seek professional advice from a mental health specialist or counsellor.
Under divine's Privacy Policy, all your conversations and personal information are kept completely confidential. The fact that you sought help is never shared with any third party.
Protection of minors
To open an account at divine and take part in any betting or casino game, a member must be at least 21 years of age. Age is verified at the time of registration.
If you believe someone you know who is underage is using divine, please notify our support team immediately.
Family members can use parental control software on their devices to restrict minors from accessing gambling-related websites. This is an important step in keeping the family safe.
All information related to financial transactions, account details, and user identity at divine is kept secure. To learn more, read our About Us page.