divine's Privacy Policy

Introduction

divine (referred to below as "we", "our", or "the platform") operates an online gaming and betting service for users in Bangladesh. This Privacy Policy ("Policy") describes how divine collects, processes, stores, and uses your personal information when you use our website divinecasino.cam.

This Policy is an integral part of our Terms and Conditions, and both documents together govern your relationship with our platform. By using our service or creating an account, you are considered to have accepted the terms set out in this Policy.

Types of Information Collected

divine may collect the following types of information:

2.1 Identity Information

• Full name and date of birth
• National ID or passport number (for identity verification)
• Mobile number and email address
• Mailing address

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

2.3 Account and Gaming Information

• Username and encrypted password
• Game play history, betting records, and account balance
• Bonus claim and usage information
• Support contact history

2.4 Technical Information

• IP address and device type
• Browser type and operating system
• Website browsing data (page views, session duration)
• Login duration and location information

How Information Is Collected

divine collects your information in the following ways:

3.1 Information You Provide Directly

When you register an account on divine, make a deposit or withdrawal, claim a bonus, or contact the support team, you voluntarily provide certain information. We collect this information with your consent.

3.2 Automatically Collected Information

While browsing our website, certain technical information is collected automatically through cookies, log files, and similar technologies. This information is used primarily to improve website performance and for security purposes.

3.3 Identity Verification Information

Before processing financial transactions or in cases of large withdrawals, we may request a copy of your government-issued ID to confirm your identity. This is a standard step to prevent financial fraud.

Purpose of Using Information

divine uses your information for the following specific purposes:

1. Account Management: Creating and maintaining your account, ensuring login security, and assisting with account recovery.
2. Transaction Processing: Completing deposits and withdrawals and maintaining related financial records.
3. Service Improvement: Reviewing user experience to improve platform performance and game selection.
4. Customer Support: Responding to your questions, complaints, or requests and resolving issues.
5. Security and Fraud Prevention: Detecting unusual activity, preventing multiple accounts, and maintaining financial security.
6. Promotional Communications: Sending information about bonuses and offers with your consent. You may stop receiving such messages at any time.
7. Responsible Gaming Monitoring: Monitoring user gaming behaviour and providing assistance where needed.

Information Storage and Protection

5.1 Technical Security Measures

divine uses industry-standard security technology to protect your information. SSL (Secure Socket Layer) encryption is used on our servers and for data transfers, which prevents any unauthorised external access during transmission. Passwords are not stored directly — they are converted using a strong hashing algorithm.

5.2 Information Retention Period

All information is retained while your account is active. Even after an account is closed, financial transaction records are retained for a set period, which may be used for legal and financial audit purposes.

5.3 Access Controls

Only staff members who need access for their work can view your personal information. All staff are bound by data confidentiality agreements. Any access to data is logged and reviewed regularly.

5.4 Response to a Data Breach

If a data breach is detected, divine will notify affected users as quickly as possible and take the necessary steps to minimise harm.

Sharing Information with Third Parties

divine may share information with third parties in specific circumstances. This is always limited and purpose-specific:

6.1 Payment Processors

Relevant financial information is shared with bKash, Nagad, Rocket, or Upay to complete transactions. Each payment processor has its own privacy policy applicable to their respective services.

6.2 Technology Service Providers

We work with trusted technology partners for server hosting, analytics, and game software. These partners access only the information necessary to perform a specific service and are contractually bound to keep data confidential.

6.3 Legal Obligations

We may be legally required to disclose information in response to a court order, government directive, or a valid request from a law enforcement authority. In such cases, we will not disclose any information beyond what the law requires.

Cookies Policy

Cookies are small text files that are stored on your device when you visit our website. divine uses the following cookies:

7.1 Essential Cookies

These cookies are necessary for the basic functioning of the website. They include maintaining login sessions, verifying security, and saving language preferences. Blocking these cookies will prevent the website from working properly.

7.2 Performance Cookies

These cookies tell us which pages users visit most, how long they stay, and where issues occur. This information is used for statistical purposes and does not directly identify you.

7.3 Cookie Controls

You can delete or disable cookies at any time from your browser settings. However, disabling essential cookies may cause problems with login and sessions.

Your Rights

You have the following rights regarding your personal information. To exercise these rights, contact the support team:

1. Right to Access: You may request to know what information divine holds about you.
2. Right to Correction: If any of your information is incorrect, you may request that it be corrected.
3. Right to Deletion: In certain circumstances, you may request that your personal information be deleted. However, if there are legal or financial record-keeping obligations, it may not be possible to delete all information.
4. Right to Object to Processing: You may object to your information being used for marketing purposes and stop receiving promotional messages.
5. Right to Data Portability: In certain cases, you may request your information in a machine-readable format.
6. Right to Withdraw Consent: If any processing of your information is based on your consent, you may withdraw that consent at any time.

In line with divine's Responsible Gaming Policy, we may use your personal information to monitor your gaming behaviour and offer assistance where needed.

Minor Protection

All of divine's services are strictly for persons aged 21 and above. To register on our platform or use any service, the user must be at least 21 years of age.

We do not intentionally collect information from any minor. If we learn that a minor has created an account on our platform, we will immediately close that account and delete all related information.

If you suspect that a minor is using our platform, please inform our support team.

Policy Changes

divine may update this Privacy Policy from time to time. If any significant change is made to the Policy, we will notify you in the following ways:

• A notification will be sent to your registered email or mobile number.
• A clear notice will be displayed on the website homepage or login page.
• The date of the updated policy will be reflected at the top of this page.

If you continue using the platform after the changes take effect, you will be considered to have accepted the new policy. If you object to the new policy, you may request that your account be closed.

For more details, you can read the common questions and answers in our FAQ section.

Contact

If you have any questions, objections, or requests regarding this privacy policy, please contact us:

Once we receive your request, we will try to respond as soon as possible. Some information may be requested to verify your identity.