divine Terms and Conditions

These Terms and Conditions ("Terms") serve as a legal agreement governing the use of the divine platform and all services under it. When you create an account on divine, use its services or complete any transaction, you are considered to have fully accepted these Terms.

1.1 Definitions

The following terms used in this document carry the meanings stated below:

• "divine" or "Platform" — The divinecasino.cam website and all related services, including its mobile application.
• "User" or "Member" — Any person registered on divine.
• "Account" — The personal user profile created through registration.
• "Balance" — The total amount of funds held in an account.
• "Bonus" — Promotional funds or benefits provided by divine, subject to specific conditions.
• "Wagering Requirement" — The required amount of bets that must be placed before a bonus can be withdrawn.
• "KYC" — The customer identity verification process (Know Your Customer).

Meeting the eligibility conditions below is mandatory to use any service on divine. An account cannot be created or services accessed without satisfying these conditions.

2.1 Age Requirement

Members must be at least 21 (twenty-one) years old to participate in any casino or betting activity on divine. If anyone under 21 creates an account or registers by concealing their age, that account will be closed immediately and the associated balance may be forfeited.

2.2 Other Eligibility Conditions

• Each individual may hold only one account. Creating multiple accounts is strictly prohibited.
• The individual must act entirely on their own behalf and for their own interest — acting on behalf of a third party is prohibited.
• Funds deposited into the account must come from a legitimate source.
• The member must be in a stable mental and financial condition.

To create an account on divine, members must provide accurate and complete information. Registering with false information is a direct violation of these Terms.

3.1 Registration Information

The following details must be provided correctly when creating an account:

• Full legal name (as per national identity card)
• Date of birth
• Active mobile number
• Valid email address
• Preferred payment method

3.2 Identity Verification (KYC)

divine may request KYC verification at any time for security purposes. In such cases, the member may be required to provide a copy of their national identity card, passport or driving licence. Withdrawals may be put on hold until verification is complete.

3.3 Updating Information

If any information changes after registration, the member must update it promptly. Responsibility for any issues arising from outdated or incorrect information lies entirely with the member.

The member is solely responsible for the security of their account. divine never asks for passwords by phone or email. Members are strongly advised not to share their login details with anyone.

4.1 Password Policy

• Passwords must be at least 8 characters long and include numbers and special characters.
• Avoid using easily guessable passwords (e.g. 123456, date of birth).
• Changing your password regularly is an effective way to stay secure.

4.2 Unauthorised Access

If a member suspects any unauthorised access to their account, they must notify the divine support team immediately. Upon receiving such a report, divine will promptly begin an investigation and, if necessary, temporarily suspend the account to secure it.

Funds deposited on divine must be made using the designated payment methods. All transactions are completed in Bangladeshi Taka (৳).

5.1 Accepted Payment Methods

divine supports the following payment methods:

• bKash
• Nagad
• Rocket
• Upay
• Bank transfer (Sonali Bank, Dutch-Bangla Bank, BRAC Bank and other major commercial banks)

5.2 Minimum Deposit

The minimum deposit amount across all payment methods is ৳200. Transactions below this amount will not be accepted.

5.3 Legitimacy of Funds

Funds deposited into the account must be the member's own and must come from a legitimate source. Any transaction linked to money laundering or illegal activity will be stopped immediately and the relevant authorities will be notified.

Withdrawing winnings and balances on divine must follow the established policy.

6.1 Minimum Withdrawal

The minimum withdrawal amount is ৳500. Withdrawal requests below this amount will not be processed.

6.2 Processing Time

divine generally processes withdrawal requests within 1 hour. However, delays may occur if KYC verification is not complete or during system maintenance.

6.3 Withdrawal Methods

Withdrawals can only be made through the same method used for the deposit. Available methods are: bKash, Nagad, Rocket, Upay and bank transfer.

6.4 Withdrawing Bonus Balance

Before withdrawing funds earned from a bonus, the specified wagering requirement must be met. For example, a ৳1,000 bonus with a 25x wagering requirement means a total of ৳25,000 in bets must be placed. The specific terms of each bonus can be found in the details of the relevant promotion.

divine runs various bonuses and promotional offers for members from time to time. Each bonus is subject to specific conditions, and failure to comply with those conditions may result in the bonus and any associated winnings being cancelled.

7.1 Welcome Bonus

New members on divine receive a 100% bonus on their first deposit, up to a maximum of ৳20,000. The bonus amount must meet a 25x wagering requirement before it can be withdrawn.

7.2 General Bonus Terms

• A member may not claim the same bonus offer more than once, unless the offer's terms state otherwise.
• If the wagering requirement is not met within the specified time after claiming a bonus, the bonus will be cancelled.
• Bonus balances cannot be transferred to another account.
• divine reserves the right to cancel a bonus if evidence of bonus abuse is found.

7.3 Promotion Changes

divine reserves the right to change or discontinue any bonus or promotion without prior notice. The latest information on ongoing promotions is published regularly on the site.

All games on divine — slots, live casino, baccarat, roulette, sports betting and others — are operated under specific rules.

8.1 Game Results

All game results are determined through a random number generator (RNG) or a live dealer. divine does not interfere with the outcome of any game. If a technical error causes the result of a game to be uncertain, the bets for that game will be cancelled and the member's stake will be returned.

8.2 Betting Limits

Each game has a set minimum and maximum bet limit, which is displayed in the game's interface. Members must place bets within those limits.

8.3 Sports Betting

For bets on cricket, football and other sports, match results will be determined according to announcements by the officially or internationally recognised sports authority. If a match is cancelled or inconclusive, divine's own policy will apply.

The following activities are strictly prohibited on divine. Any member who violates these rules may have their account permanently closed and all balances forfeited.

• Operating multiple accounts or managing an account on behalf of another person.
• Bonus abuse, such as attempting to meet wagering requirements through low-risk bets immediately after claiming a bonus.
• Using software, bots, or any other automated method to operate games.
• Attempting to manipulate or hack the game system.
• Involvement in money laundering or illegal financial activities.
• Threatening, harassing, or deceiving other members.
• Creating an account using a fake or someone else's identity.
• Attempting to gain abnormal profits by exploiting errors in divine's system.

divine has the full right to investigate any suspicious activity and take necessary action.

divine may temporarily suspend or permanently close a member's account in the following situations:

10.1 Reasons for Suspension

• Violation of any clause of these terms and conditions.
• Failure to complete KYC verification.
• Unusual or suspicious financial activity.
• At the member's own request (self-exclusion).
• For technical reasons to ensure system security.

10.2 Balance After Closure

If an account is closed due to a breach of terms and conditions, divine will decide how to handle the balance based on its investigation. In cases where an account is closed for legitimate reasons, the member's valid balance will be returned.

10.3 Self-Exclusion

If a member feels that gaming is going beyond their control, they may contact divine's support team to request a temporary or permanent account suspension. For more details about this option, please read the Responsible Gaming Guidelines.

divine makes every effort to provide its services reliably and without interruption. However, divine will not be held liable for any loss in the following situations:

• A game being interrupted due to internet disconnection or the member's network issues.
• Technical errors from a third-party payment provider.
• Losses arising from incorrect information provided by the member.
• Unexpected technical or server issues.
• Natural disasters or reasons beyond divine's control.

In the event of a technical error, divine will work to resolve the issue as quickly as possible and protect the member's fair interests.

divine gives the highest priority to protecting members' personal information. Full details of how member data is collected, used, and stored can be found in the Privacy Policy. These terms and conditions and the privacy policy together form a complete agreement.

12.1 Use of Data

Information provided by the member is used solely for account management, payment processing, KYC verification, and improving service quality. Selling member data to third parties or sharing it unnecessarily is against divine's policy.

12.2 Use of Cookies

Cookies are used on the divine website to improve the member's browsing experience. Cookies can be disabled from browser settings, though this may limit some functionality.

divine reserves the right to change or amend these terms and conditions at any time.

13.1 Notice of Changes

Members will be notified of important changes via email or through the site. Continued use of the service after changes have been made will be considered as the member's automatic acceptance of the new terms and conditions.

13.2 Previous Terms

Only the most recently published terms and conditions will be in effect. Any terms from a previous version will be automatically cancelled.

If you have any questions or complaints about these terms and conditions, please contact divine's support team.

14.1 Contact Methods

• Live Chat: Available 24/7 in both Bengali and English.
• Email: [email protected]

14.2 Complaint Resolution

After receiving any complaint from a member, divine will work to resolve it as quickly as possible. Complex matters may take some time to review, but every complaint is taken seriously.

For more details about these terms and conditions, visit the About Us page, which contains information about divine's core values and operating principles.